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[인텔 AS 후기]
DualMoon
조회 :
9306 ,
2005/03/23 22:57 |
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어느날 예전에 컴터를 맞춰준 친구에게 연락이 왔다. 컴터가 자꾸 저절로 멈춘다고....그래서 가보니 쿨러가 좀 이상했다. 음...바람이 별로 느껴지지 않는다랄까...그래서 쿨러를 분해하니 좀 상태가 쿨럭;;(고정핀도 하나 부러지려 하고...이사하다 충격을 받은건지...) 그래서 인텔에 AS를 받아볼 생각으로 전화를 걸었습니다.
상황을 설명하니 촛점을 잘 맞춰서 사진을 찍어 보내달라고 하더군요. 그러면 상태에 대해서 소비자 과실인지 아닌지 결정한후 알려 주겠다면서요. 알려준후에 2주는 더 있어야 물품을 받을수 있다고 하더군요.(3년전에 AS를 받아 본적이 있었는데 그때는 그냥 물어보고 보내주겠다더니 2주 뒤에 날라 왔었다..) 그 말 그대로 친구에게 전했더니 그냥 쿨러 싼거 사면 안되냐해서..된다고 했더니 사자고 하더군요, 그래서 일단 쿨러를 사서 달아주고 보니 전화 했던 돈이 아까워서...다시 연락을 했습니다..
그때 통화했던 분을 연결해 주시더군요. 사진을 보내 달라 하시기에 좀 귀찮은 맘도 들고 그냥 인텔 AS가 어떤가 궁금해서 물어 보았습니다. 대화는 축약하면 다음과 같습니다.
" 저...디카 없는데요."
"그럼 빌려서 찍으세요"
"저 빌릴 친구가 없으면 AS 못 받나요?"
"예 원칙상 불가능합니다."
"그렇군요. 그럼 전 AS 못 받겠네요"
" 주변에 디카 가진 사람 없습니까?"
"예 빌릴만한 친구 중에서는요"
" 그럼 일단 상부에 알려는 보겠습니다. 제가 판단할 상황이 아니라 AS가 되지 않을 수도 있습니다."
" 예 그럼 얼마나 걸리나요?"
" 2일 정도 뒤에 연락하겟습니다. "
그러고 전화를 끊었습니다...
3일뒤에 연락이 왔습니다. AS를 해주겠다면 이것 저것 많이 묻더군요. 결론은 모레정도에 DHL에서 갈거다 고장난 쿨러 포장 잘해둬라 였습니다. 이틀뒤 DHL이 와서 뭂품을 받아가더군요.
그러고나서 다음날 메일이 왔습니다.
원문은 다음과 같습니다.
Date: 2005-03-04
Dear Valued Customer,
Thank you for your interest in Intel products. Please follow the
instructions outlined below for prompt receipt and processing of your
order.
Order Information
Case Number: 5640133
Order Number: 100260719
Order Date: 2005-03-04
Replacement Products from Intel*:
Line Item# Product Name Part# Qty Status
------------ -------------------- ------------ --- ------------
************************************************************88
*Product information is conditional based on substitute part availability.
Actual part(s) may differ.
Products you are Returning to Intel:
Line Item# Product Name Part# Serial# Status
------------ -------------------- ------------- ------------ ------------
***********************************************************
For returning product to Intel:
??Enclose a copy of this email with your return/faulty products.
??Return product using the prepaid airway bill shipped to you.
??Return ONLY the products approved for return as noted above (See Section 2). Please keep all accessories with you. We do not guarantee return of unauthorized parts.
??For Boxed CPU replacement, Fan and Heatsink should be sent to us along with the faulty processor. Replacement will not be processed without receiving the fan and the heatsink.
??Please note that your order will expire 30 days from the date the order was placed.
??When sending product/s to Intel for warranty claims, use of original packaging is preferred. Package the product appropriately to prevent any physical damage during shipping. Intel’s warranty does not cover damage and Intel is not responsible for product that has been physically damaged prior to or during shipping.
??Write your Order number on the outside of the package (See Order Information section above).
??Follow instructions in returning faulty parts as indicated in documents received from Intel Depot.
??Upon receipt of your returned product to the Intel depot your replacement product will be released to ship. A shipment confirmation will also be sent to you to confirm the transaction.
??Return your faulty product to the address given below.
Product Return Address:
APAC - EXEL
Intel Semiconductor Ltd.
c/o Exel Logistics (Malaysia) Sdn Bhd
88A Lintang Bayan Lepas 9
Penang
11900
MYS
Questions? Contact Intel Customer Support at apacwarranty@mailbox.intel.com
or call (822) 767-2595.
결과적으로 그냥 이거 프린트해서 포장한거에 넣어둬라 였습니다. 간만에 영어 읽느라...ㅡㅡ;;
그러고는 그냥 잊고 지냈습니다 연락도 없고....
딱 2주를 하루 앞두고 메일이 왔습니다.
Date: 2005-03-17
Dear Valued Customer,
Thank you for your interest in Intel products. This notification is to
inform you of the shipment status of the products you ordered. Please
follow the instructions outlined below for prompt receipt and processing of
your order.
Order Information
Case Number: 5640133
Order Number: 100270424
Order Date: 2005-03-16
Replacement Products from Intel*:
Line Item# Product Name Part# Qty
------------ -------------------- ------------ ---
**************************************************
Status Tracking# Carrier Ship Date
------------ ------------------ ---------- ------------
Shipped 1242349323 DHL 2005-03-16
*Product information is conditional based on substitute part availability.
Actual part(s) may differ.
To check delivery status of your shipment, refer to the tracking number & courier name above and visit appropriate web site:
FedEx: http://www.fedex.com/
DHL: http://www.dhl.com/
UPS: http://www.ups.com/
Products you are Returning to Intel:
Line Item# Product Name Part# Serial# Status
------------ -------------------- ------------- ------------ ------------
**********************************************************
3. For returning product to Intel:
??Enclose a copy of this email with your return/faulty products.
??Return product using the prepaid airway bill shipped together with your replacement product.
??Return ONLY the products approved for return as noted above (See Section 2). Please keep all accessories with you. We do not guarantee return of unauthorized parts.
??For Boxed CPU replacement, Fan and Heatsink should be sent to us along with the faulty processor. Replacement will not be processed without receiving the fan and the heatsink.
??When sending product/s to Intel for warranty claims, use of original packaging is preferred. Package the product appropriately to prevent any physical damage during shipping. Intel's warranty does not cover damage and Intel is not responsible for product that has been physically damaged prior to or during shipping.
??Write your Order number on the outside of the package (See Order Information section above).
APAC - EXEL
Intel Semiconductor Ltd.
c/o Exel Logistics (Malaysia) Sdn Bhd
88A Lintang Bayan Lepas 9
Penang
11900
MYS
4. For receiving product from Intel:
??Do not receive package if you see signs of pilferage or tampering. If there is, do not accept the package and report the incident to us right away. If there is none, please make sure that the unit/s inside matches the information provided on the commercial invoice before you sign for the package.
??The courier may ask for a valid ID from the person receiving the package, please have one available.
Questions? Contact Intel Customer Support at apacwarranty@mailbox.intel.com
or call (822) 767-2595.
그냥 물건 보내준단 이야기더군요. 그러고 18일인가? 19일에 아마 물건을 받았던 듯합니다. DHL로 오더군요.
역시 인텔은 AS는 정말 뛰어나단 생각이 들엇습니다. 다만 쿨러 하나 AS를 위해서도 물품을 말레이시아로 보낸후 말레이시아에서 오느라 2주가 더 걸렸다는 점이 문제더군요. 이부분은 인텔 코리아에서 버퍼를 받아 올수 없는지 궁금해 지더군요.
허접한 AS 후기지만 혹시나 인텔에 AS를 받을 일이 생길수 잇는 분을 위해 적어둡니다.
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